Contact Us
Get in touch with our recovery specialists to discuss your case
We're Here to Help
Our team of cryptocurrency recovery specialists is available 24/7 to assist with your case. Choose the contact method that works best for you.
Email Support
For general inquiries and non-urgent cases
support@shadowvault.com
Response within 24 hours
Phone Support
For urgent cases requiring immediate attention
+16823777441
Available 24/7
Secure Chat
For confidential discussions with our specialists
End-to-end encrypted
Contact Form
Please provide details about your case for a faster response
Our Global Offices
With locations around the world, we're positioned to assist clients regardless of jurisdiction
New York
350 Fifth Avenue
Suite 4200
New York, NY 10118
United States
London
30 St Mary Axe
12th Floor
London, EC3A 8BF
United Kingdom
Singapore
1 Raffles Place
Tower 2, Level 19
Singapore 048616
Frequently Asked Questions
Common questions about contacting our team
For standard inquiries, you can expect a response within 24 hours. However, for urgent cases (incidents that occurred within the last 72 hours), we prioritize responses and typically get back to you within 2-4 hours. If your case is time-sensitive, we recommend checking the "urgent case" box on the contact form or using our phone support for immediate assistance.
Yes, all information submitted through our contact form is protected with enterprise-grade encryption. Our website uses SSL/TLS encryption to secure data transmission, and our internal systems employ multiple layers of security to protect your information. We also adhere to strict data protection policies and only use your information for the purpose of assisting with your recovery case.
To help us assess your case quickly, please include the following information:
- Type of incident (phishing, exchange hack, lost keys, etc.)
- Date and time when the incident occurred
- Approximate value and type of cryptocurrency lost
- Any actions you've already taken (contacted exchanges, law enforcement, etc.)
- Transaction IDs or wallet addresses involved (if available)
- Any other relevant details about the incident
The more information you provide, the better we can assess your case and provide an accurate recovery estimate.
No, in-person visits are not required. Our entire recovery process can be conducted remotely through secure channels. We offer video consultations, encrypted messaging, and secure document sharing platforms to facilitate the recovery process. However, if you prefer an in-person meeting, you can schedule an appointment at one of our global offices.
No, the initial consultation and case assessment are completely free of charge. During this consultation, our specialists will evaluate your case, provide an assessment of recovery possibilities, and outline potential strategies. We operate on a success-based fee model, which means you only pay if we successfully recover your assets. The specific fee percentage is determined based on the complexity of your case and is clearly outlined before any recovery work begins.
Need Immediate Assistance?
Our 24/7 emergency response team is standing by.